Relationship quality, relationship marketing, and client perceptions of the levels of service quality of charitable organisations
| Year of publication: |
2005
|
|---|---|
| Authors: | Bennett, Roger ; Barkensjo, Anna |
| Published in: |
International journal of service industry management : IJSIM. - Bradford : Emerald, ZDB-ID 1041356x. - Vol. 16.2005, 1, p. 81-106
|