Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study
| Year of publication: |
2009
|
|---|---|
| Authors: | Hu, Hsin-Hui ; Kandampully, Jay ; Juwaheer, Thanika Devi |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 29.2009, 2, p. 111-126
|