Repeat customers and satisfaction : uncovering new intricacies through restaurant reviews
Xiaoxian Ji, Juan Luis Nicolau, Rob Law and Xianwei Liu
| Year of publication: |
2024
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|---|---|
| Authors: | Ji, Xiaoxian ; Nicolau, Juan Luis ; Law, Rob ; Liu, Xianwei |
| Published in: |
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education. - Thousand Oaks, Calif. : Sage, ISSN 1557-7554, ZDB-ID 2202405-0. - Vol. 48.2024, 7, p. 1226-1237
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| Subject: | local customers | reevaluation | repeat customers | restaurant | user-generated content | Kundenzufriedenheit | Customer satisfaction | Gastronomie | Restaurant industry | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Kundenintegration | Customer integration | Dienstleistungsqualität | Service quality | Social Web | Social web | Virales Marketing | Viral marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/10963480221141613 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015192455