A research framework using SERVQUAL instrument to analyse the quality of services provided by private institutions of higher learning in Malaysia
Year of publication: |
2009
|
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Authors: | Ramaiyah, Arivalan ; Jayaprakash, Jeya Chandra Malar ; Zain, Ahmad Nurulazam Md. |
Published in: |
International journal of value chain management : IJVCM. - Olney, Bucks. : Inderscience Enterprises, ISSN 1741-5357, ZDB-ID 2193393-5. - Vol. 3.2009, 4, p. 335-345
|
Subject: | Privatuniversität | Private university | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Malaysia |
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