RESEARCH NOTES - Information Technology and the Performance of the Customer Service Process: A Resource-Based Analysis
| Year of publication: |
2005
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|---|---|
| Authors: | Ray, Gautam ; Muhanna, Waleed A. ; Barney, Jay B. |
| Published in: |
Management information systems : mis quarterly. - Minneapolis, Minn : Soc, ISSN 0276-7783, ZDB-ID 4050897. - Vol. 29.2005, 4, p. 625-652
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