Research on product quality control in Chinese online shopping : based on the uncertainty mitigating factors of product quality
Bo Li, Decheng Wen and Xiaodan Shi
| Year of publication: |
2015
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|---|---|
| Authors: | Li, Bo ; Wen, Decheng ; Shi, Xiaodan |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 26.2015, 5/6, p. 602-618
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| Subject: | online shopping | e-shopping | product quality control | quality management system | AHP | importance-performance analysis | quadrified graph model | Qualitätsmanagement | Quality management | Produktqualität | Product quality | Online-Handel | Online retailing | Konsumentenverhalten | Consumer behaviour | China | Dienstleistungsqualität | Service quality | AHP-Verfahren | AHP approach |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011305635