Research to Create Quality Awareness & to Standardize the Processes/ Procedures/ Practices so as to Achieve CMI Level-3 Standards

Purpose of quality in IT is to add value to the organization as a whole and, in particular, to improve IT quality in every aspect, including applications, the infrastructure, even the helpdesk. Need for quality in IT is to • Facilitate discipline and provide rigor in addressing quality improvements• Set top quality goals• Drive quality adhering, consistent measures and compatible management• Recognize and prioritize quality issues in IT from an end to end perspective• Assign issue to respective owners for root cause analysis, resolution and tracking results• Promote sharing of knowledge about best practices to quality management• Drive defect prevention activitiesBenefits of quality in IT are• Satisfied Customers• Productivity Increases• Failure rates/ costs reduces• Operations get streamlined• Freedom from crisis managementQuality in IT is brought about by two activities namely1. Quality Assurance 2. Quality ControlQuality Assurance constitutes of activities like • Full life cycle quality planning• Root cause analysis• Quality measurement & analysis