Responsiveness as antecedent of satisfaction and referrals in financial services marketing : empirical evidence from an emergent economy
S. K. Pandey; Raj Devasagayam
| Year of publication: |
2012
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|---|---|
| Authors: | Pandey, S. K. ; Devasagayam, Raj |
| Published in: |
The journal of applied business research. - Littleton, Colo. : CIBER Research Inst., ISSN 0892-7626, ZDB-ID 11075557. - Vol. 28.2012, 1, p. 115-131
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| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Language: | English |
| Source: |
Persistent link: https://www.econbiz.de/10009881711