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"I can get no e-satisfaction" : what analytics say? : evidence using satisfaction data from e-commerce
Griva, Anastasia, (2022)
Electronic customer care : die Anbieter-Kunden-Beziehung im Informationszeitalter ; mit 12 Tabellen
Muther, Andreas, (2000)
Handbuch Electronic Business : Informationstechnologien - Electronic Commerce - Geschäftsprozesse
Weiber, Rolf, (2000)
Porter's generic strategies : a re-interpretation from a relationship marketing perspective
Gurău, Călin, (2007)
Marketing flexibility in the context of the service-dominant logic
Gurău, Călin, (2009)
An exploratory analysis of the strategic marketing choices implemented by the UK biopharmaceutical SMEs
Gurău, Călin, (2008)