Retail service quality in India : construct exploration and measure development
Harsh V. Verma; Ekta Duggal
| Year of publication: |
2015
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|---|---|
| Authors: | Verma, Harsh V. ; Duggal, Ekta |
| Published in: |
South Asian journal of global business research : SAJGBR ; the official journal of the South Asian Academy of Management. - Bingley : Emerald, ISSN 2045-4457, ZDB-ID 2684635-4. - Vol. 3.2014, 1, p. 129-148
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| Subject: | Retailing | Customer satisfaction | Customer expectations | Quality dimensions | Retail service quality measure | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Einzelhandel | Retail trade | Indien | India | Messung | Measurement | Konsumentenverhalten | Consumer behaviour | Performance-Messung | Performance measurement |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011293369