Retail web site interactivity : how does it influence customer satisfaction and behavioral intentions?
Ruby Roy Dholakia; Miao Zhao
| Year of publication: |
2009
|
|---|---|
| Authors: | Dholakia, Ruby R. ; Zhao, Miao |
| Published in: |
International journal of retail & distribution management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-0552, ZDB-ID 1026884-4. - Vol. 37.2009, 10, p. 821-838
|
| Subject: | Kundenzufriedenheit | Customer satisfaction | Website | Konsumentenverhalten | Consumer behaviour | Einzelhandel | Retail trade | Online-Handel | Online retailing |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009521958