Retrospective: compatibility management : customer-to-customer relationships in service environments
Charles L. Martin (Department of Marketing, Wichita State University, Wichita, Kansas, USA)
| Year of publication: |
2016
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|---|---|
| Authors: | Martin, Charles L. |
| Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 30.2016, 1, p. 11-15
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| Subject: | Customer-to-customer | Service co-creation | Customer participation | Peer-to-peer | Service encounters | Customer compatibility | Beziehungsmarketing | Relationship marketing | Kundenintegration | Customer integration | Dienstleistungsmarketing | Services marketing | Dienstleistungsqualität | Service quality | Dienstleistungsmanagement | Service management | Kundenservice | Customer service | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSM-10-2015-0319 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011445595