Return on interactivity : the impact of online agents on newcomer adjustment

Clemens F. Köhler, Andrew J. Rohm, Ko de Ruyter, and Martin Wetzels

Year of publication:	2011
Authors:	Köhler, Clemens F. ; Rohm, Andrew J. ; Ruyter, Ko de ; Wetzels, Martin
Published in:	Journal of marketing. - Thousand Oaks, CA : Sage Publishing, ISSN 0022-2429, ZDB-ID 218318-3. - Vol. 75.2011, 2, p. 93-108
Subject:	Beziehungsmarketing \| Relationship marketing \| Kundenservice \| Customer service \| Selbstbedienung \| Self-service \| Electronic Commerce \| E-commerce \| Virtuelle Realität \| Virtual reality \| Bank

Check Google Scholar |

More access options

In libraries world-wide (WorldCat)

In German libraries (KVK)

Which error do you want to report?

Report: URL of this record is broken

Please note: Sometimes more than one URL is available for a resource. Please click on "More Options" to display these URLs

Report: Addition of an URL to that resource

Please note: Sometimes more than one URL is available for a resource. Please click on "More Options" to display these URLs

Report: The language(s) of that resource is/are…

Please note: Required language not in the list? Please use comment field

Report: Addition of an identifier to that resource

Report: report typo

Report: Add statement

Report: Add keywords

Please use the commentary box to describe other errors

Would you like to receive a feedback?

Commentary

Please type the code from the image

For general questions please use this address.

Persistent link: https://www.econbiz.de/10008935841

A service of the