Reverse compassion : value-in-use and value-in-context of healthcare services during crisis
Sabina De Rosis and Kendall Jamieson Gilmore and Sabina Nuti
| Year of publication: |
2023
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|---|---|
| Authors: | De Rosis, Sabina ; Gilmore, Kendall Jamieson ; Nuti, Sabina |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bradford : Emerald Group Publ., ISSN 1754-274X, ZDB-ID 2420151-0. - Vol. 35.2023, 9, p. 332-351
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| Subject: | Service quality | Healthcare | Crisis | User experience | Value-in-context | Value-in-use | Dienstleistungsqualität | Gesundheitsversorgung | Health care | Gesundheitswesen | Health care system | Kundenzufriedenheit | Customer satisfaction | Gesundheitskosten | Health care costs |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/TQM-12-2022-0339 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014460350