Revolutionising customer service : shifting from order management to customer experience
Pieter Van den Meutter, Peter-Paul van Heesewijk, Björn Kirchner
Year of publication: |
2024
|
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Authors: | Van den Meutter, Pieter ; Heesewijk, Peter-Paul van ; Kirchner, Björn |
Published in: |
Journal of supply chain management, logistics and procurement. - London : Henry Stewart Publications, ISSN 2516-1814, ZDB-ID 2979175-3. - Vol. 7.2024, 1, p. 25-33
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Subject: | customer experience (CX) | customer service optimisation | customer-centric approach | digital platform integration | performance measurement | supply chain transformation | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing | Lieferkette | Supply chain | Performance-Messung | Performance measurement | Digitale Plattform | Digital platform | Lieferantenmanagement | Supplier relationship management | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour |
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