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The Risk of Using 'Customer Lifetime Value (CLV)' in Managing Marketing
Monica, Talaba, (2013)
Das Kundenbeziehungsrisiko aus Unternehmenssicht
Becker, Jochen, (2009)
The permanence of the client under uncertain estimations
Gil Lafuente, Ana MarĂa, (2013)
Relationship Characteristics and Cash Flow Variability: Implications for Satisfaction, Loyalty, and Customer Portfolio Management
Tarasi, Crina O., (2013)
Balancing risk and return in a customer portfolio
Tarasi, Crina O., (2009)
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N., (2022)