Robots and gunslingers : measuring customer satisfaction on the Internet
David Simms
| Year of publication: |
2002
|
|---|---|
| Authors: | Simms, David |
| Published in: |
E-Service : new directions in theory and practice. - Armonk, N.Y. [u.a.] : M.E. Sharpe, ISBN 0-7656-0807-3. - 2002, p. 65-89
|
| Subject: | Kundenzufriedenheit | Customer satisfaction | Internet | Roboter | Robot | Messung | Measurement |
| Type of publication: | Article |
|---|---|
| Language: | English |
| Notes: | Literaturangaben |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10001812866