Robust design and control of call centers with flexible interactive voice response systems
Tolga Tezcan; Banafsheh Behzad
| Year of publication: |
2012
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|---|---|
| Authors: | Tezcan, Tolga ; Behzad, Banafsheh |
| Published in: |
Manufacturing & service operations management : M & SOM. - Linthicum, Md. : Inst., ISSN 1523-4614, ZDB-ID 20210152. - Vol. 14.2012, 3, p. 386-401
|
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Language: | English |
| Source: |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010003561