Role of service quality measurements in in-patients satisfaction in corporate hospitals
A. Mohamed RiyazhKhan, A. Noorul Haq
| Year of publication: |
2019
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|---|---|
| Authors: | RiyazhKhan, A. Mohamed ; Haq, A. Noorul |
| Published in: |
International journal of business excellence. - Genève : Inderscience Enterprises Ltd., ISSN 1756-0047, ZDB-ID 2458823-4. - Vol. 18.2019, 3, p. 410-433
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| Subject: | service quality | SERVQUAL | analytical hierarchy process | AHP | analytical network process | ANP | preference ranking organisation method for enrichment evaluation | PROMETHEE | healthcare | corporate hospitals and service quality | Dienstleistungsqualität | Service quality | AHP-Verfahren | AHP approach | Krankenhaus | Hospital | Performance-Messung | Performance measurement | Kundenzufriedenheit | Customer satisfaction | Gesundheitsversorgung | Health care | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis | Gastgewerbe | Hospitality industry | Patienten | Patients |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJBEX.2019.100752 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012132997