Root cause analysis : a step-by-step guide to using the right tool at the right time

"This book covers root cause analysis, with an emphasis on using quality tools to empirically investigate issues. It starts with the theoretical background and then provides step-by-step instructions for performing root cause analysis using various quality tools. The book explains how to use PDCA together with scientific methods and quality tools when investigating quality failures. The tools and concepts presented are appropriate for both the manufacturing industry and service industry"--