Rude customers and service performance : roles of motivation and personality

David J. Yoon

Year of publication:	2022
Authors:	Yoon, David J.
Subject:	core self-evaluations \| Customer incivility \| intrinsic motivation \| service performance \| Motivation \| Dienstleistungsqualität \| Service quality \| Leistungsmotivation \| Work motivation \| Performance-Messung \| Performance measurement \| Beziehungsmarketing \| Relationship marketing \| Selbstevaluation \| Self-assessment \| Arbeitsverhalten \| Work behaviour \| Arbeitsleistung \| Job performance \| Persönlichkeitspsychologie \| Personality psychology \| Konsumentenverhalten \| Consumer behaviour

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