Satisfaction and Customer Loyalty Link: The Moderating Role of Service Locus of Control
| Year of publication: |
2013
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|---|---|
| Authors: | Leisen Pollack, Birgit |
| Published in: |
Services marketing quarterly. - New York, NY : Haworth Press, ISSN 1533-2969, ZDB-ID 20507926. - Vol. 34.2013, 1 (1.1.), p. 18-33
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