Satisfaction, Loyalty and Reputation as Indicators of Customer Orientation in the Public Sector
| Year of publication: |
1994
|
|---|---|
| Authors: | Andreassen, Tor Wallin |
| Published in: |
International journal of public sector management : IJPSM. - Bingley : Emerald, ISSN 0951-3558, ZDB-ID 6163567. - Vol. 7.1994, 2, p. 16-34
|