Scope of knowledge management for improving performance in call centre service delivery
Year of publication: |
2011
|
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Authors: | Pandey, Pushkal ; Moffett, Sandra ; McAdam, Rodney |
Published in: |
Proceedings of the 12th European Conference on Knowledge Management ; Vol. 2. - Reading : Academic Pub. - 2011, p. 1147-1150
|
Subject: | Callcenter | Call centre | Wissensmanagement | Knowledge management | Performance-Management | Performance management | Kundenzufriedenheit | Customer satisfaction | Großbritannien | United Kingdom |
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