Scope of knowledge management for improving performance in call centre service delivery
Pushkal Pandey, Sandra Moffett and Rodney McAdam
| Year of publication: |
2011
|
|---|---|
| Authors: | Pandey, Pushkal ; Moffett, Sandra ; McAdam, Rodney |
| Published in: |
Proceedings of the 12th European Conference on Knowledge Management ; Vol. 2. - Reading : Academic Pub. - 2011, p. 1147-1150
|
| Subject: | Callcenter | Call centre | Wissensmanagement | Knowledge management | Performance-Management | Performance management | Kundenzufriedenheit | Customer satisfaction | Großbritannien | United Kingdom |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009717415