Searching for a consensus on the antecedent role of service quality and satisfaction: an exploratory cross-national study
| Year of publication: |
2001
|
|---|---|
| Authors: | Brady, Michael K. ; Robertson, Christopher J. |
| Published in: |
Journal of Business Research. - Elsevier, ISSN 0148-2963. - Vol. 51.2001, 1, p. 53-60
|
| Publisher: |
Elsevier |