SECTION 3: A COLLECTIVE LEARNING-LEARNING ORGANIZATION APPROACH - Towards a new approach to understanding service encounters: Establishing, learning from and reconciling different views

Developing the service template process: From measurement to agendas for improvement

Williams, Christine S., (2006)

Understanding service quality in the new public sector : An exploration of relationships in the process of funding social housing

Williams, Christine S., (1999)

Understanding service quality in the new public sector: An exploration of relationships in the process of funding social housing

Williams, Christine S., (1999)