Securing frontline employee support after an ethical scandal : the moderating impact of response strategies
Benjamin von Walter, Daniel Wentzel, and Torsten Tomczak
| Year of publication: |
November 2016
|
|---|---|
| Authors: | Walter, Benjamin von ; Wentzel, Daniel ; Tomczak, Torsten |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 19.2016, 4, p. 417-432
|
| Subject: | frontline employees | ethical scandals | crisis response | organizational identification | attribution | leadership | Unternehmensethik | Business ethics | Arbeitsverhalten | Work behaviour | Mitarbeiterbindung | Employee retention | Verkaufspersonal | Salespeople | Ethik | Ethics | Verhalten in Organisationen | Organizational behaviour | Corporate Social Responsibility | Corporate social responsibility | Unternehmenskultur | Corporate culture | Führungsstil | Leadership style | Arbeitszufriedenheit | Job satisfaction | Krisenmanagement | Crisis management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1094670516664587 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011606978