Self-service technology adoption: comparing three technologies

Self‐service technology adoption: comparing three technologies

Curran, James M., (2005)

Electronic Word-of-Mouth Versus Interpersonal Word-of-Mouth: Are All Forms of Word-of-Mouth Equally Influential?

Meuter, Matthew L., (2013)

Encouraging existing customers to switch to self-service technologies : put a little fun in their lives

Curran, James M., (2007)