SEM-based customer satisfaction measurement: On multicollinearity and robust PLS estimation
| Year of publication: |
2008
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|---|---|
| Authors: | Westlund, Anders ; Kallstrom, Mari ; Parmler, Johan |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 21017797. - Vol. 19.2008, 7, p. 855-870
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