SEM-based customer satisfaction measurement : on multicollinearity and robust PLS estimation
Anders H. Westlund, Mari Källström and Johan Parmler
| Year of publication: |
2008
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|---|---|
| Authors: | Westlund, Anders H. ; Källström, Mari ; Parmler, Johan |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 19.2008, 7/8, p. 855-869
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| Subject: | Kundenzufriedenheit | Customer satisfaction | Messung | Measurement | Strukturgleichungsmodell | Structural equation model | Kleinste-Quadrate-Methode | Least squares method | Monte-Carlo-Simulation | Monte Carlo simulation | Schätztheorie | Estimation theory |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003749550