Sentiment and guest satisfaction with peer-to-peer accommodation : when are online ratings more trustworthy?
Liang Zhu, Yan Lin, Mingming Cheng
| Year of publication: |
2020
|
|---|---|
| Authors: | Zhu, Liang ; Lin, Yan ; Cheng, Mingming |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 86.2020, p. 1-10
|
| Subject: | Analytical thinking | Authenticity | Guest satisfaction | Online ratings | Peer-to-peer accommodation | Sentiment analysis | Kundenzufriedenheit | Customer satisfaction | Vertrauen | Confidence | Emotion | Hotellerie | Hotel industry | Social Web | Social web | Konsumentenverhalten | Consumer behaviour | Online-Handel | Online retailing | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2019.102369 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012241523