SERVDIV: A Vedic Approach to Measurement of Service Quality
| Year of publication: |
2010
|
|---|---|
| Authors: | Kelkar, Mayuresh |
| Published in: |
Services marketing quarterly. - New York, NY : Haworth Press, ISSN 1533-2969, ZDB-ID 20507926. - Vol. 31.2010, 4, p. 420-434
|