Service Automation in the Public Sector : Concepts, Empirical Examples and Challenges

Part 1: Editorial -- Towards Service Automation in Public Organizations -- Part 2: Conceptualization of Public Sector Service Automation -- The Subject Matter of Process Automation Practices: Through the Lenses of Research Questions -- Understanding Automated Decision-making in the Public Sector: A Classification of Automated, Administrative Decision-making -- Cognitive Robotic Process Automation: Concept and Impact on Dynamic IT Capabilities in Public Organizations -- Part 3: Applications of Public Sector Service Automation -- Automation and Public Service Values in Human Resource Management -- Integration of RPA in Public Services: A tension approach to the case of income support in Sweden -- Actors and Intentions in the Dissemination of Robotic Process Automation in Social Work -- Application of RPA for Cross-border Business Processes based on the Example of Intra-Community Supplies -- Part 4: Implementation Challenges of Public Sector Service Automation -- Enhancing Routine Capability through Robotic Process Automation in the Public Sector: A Case Survey -- Organizing for Robotic Process Automation in Local Government: Observations from two case studies of RPA implementation in Swedish Municipalities -- Managing two-speed innovation. Combining ambidexterity and platform-oriented IT -- What can Public Sector Organizations Learn from Private Sector Experiences of Robotic Process Automation?.