Service business development in small and medium capital goods manufacturing companies
Year of publication: |
2010
|
---|---|
Authors: | Gebauer, Heiko ; Paiola, Marco ; Edvardsson, Bo |
Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 1216397-1. - Vol. 20.2010, 2, p. 123-139
|
Subject: | Investitionsgüterindustrie | Capital goods industry | KMU | SME | Kundenservice | Customer service | Kontingenztheorie | Contingency theory | Italien | Italy | Schweden | Sweden | Schweiz | Switzerland |
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