Service chains' operational strategies : standardization or customization? : evidence from the nursing home industry
Lu Kong, Kejia Hu, Rohit Verma
| Year of publication: |
2022
|
|---|---|
| Authors: | Kong, Lu ; Hu, Kejia ; Verma, Rohit |
| Published in: |
Manufacturing & service operations management : M & SOM. - Linthicum, Md. : Informs, ISSN 1526-5498, ZDB-ID 2023273-1. - Vol. 24.2022, 6, p. 3099-3116
|
| Subject: | healthcare operations | customization | nursing home | service strategy | standardization | Dienstleistungsqualität | Service quality | Pflegeheim | Nursing home | Standardisierung | Standardization | Krankenhaus | Hospital | Häusliche Pflege | Domestic care | Gesundheitsversorgung | Health care | Beziehungsmarketing | Relationship marketing | Dienstleistungsmanagement | Service management | Lieferkette | Supply chain |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1287/msom.2022.1111 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014299352