Service characteristics' impact on key service quality relationships : a meta-analysis
Hulda G. Black; Carla Y. Childers; Leslie H. Vincent
| Year of publication: |
2014
|
|---|---|
| Authors: | Black, Hulda G. ; Childers, Carla Y. ; Vincent, Leslie H. |
| Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 28.2014, 4, p. 276-291
|
| Subject: | Measurment | Meta-analysis | Financial performance | Service characteristics | Customer orientation | Service quality | Dienstleistungsqualität | Meta-Analyse | Beziehungsmarketing | Relationship marketing | Performance-Messung | Performance measurement | Kundenzufriedenheit | Customer satisfaction | Dienstleistungssektor | Service industry | Qualitätsmanagement | Quality management |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010411936