Service delivery system design: characteristics and contingencies
| Year of publication: |
2011
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|---|---|
| Authors: | Ponsignon, F. ; Smart, P.A. ; Maull, R.S. |
| Published in: |
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA. - Bingley : Emerald, ISSN 0144-3577, ZDB-ID 7624499. - Vol. 31.2011, 3 (22.2.), p. 324-350
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