Service design empowering innovative communities within healthcare : applying service design visualisation to facilitate collaborative sense-making and shared decision-making in hospitals
Year of publication: |
2019
|
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Authors: | Bailey, Stuart G. ; Bell, Karen L. ; Hartung, Hans |
Published in: |
Service design and service thinking in healthcare and hospital management : theory, concepts, practice. - Cham, Switzerland : Springer, ISBN 3-030-00748-0. - 2019, p. 137-153
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Subject: | Service design | Schottland | Scotland | Krankenhaus | Hospital | Patienten | Patients | Gesundheitsversorgung | Health care | Innovation |
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