Service development : an examination of the service develment process using the Norwegian Coastal Voyage (Hurtigruten) as a case study
Hugo Skaalsvik; Jon-Arild Johannessen
| Year of publication: |
2013
|
|---|---|
| Authors: | Skaalsvik, Hugo ; Johannessen, Jon-Arild |
| Published in: |
Tourism and hospitality research : the surrey quarterly review. - London [u.a.] : Sage Publ., ISSN 1467-3584, ZDB-ID 2249125-9. - Vol. 13.2013, 1, p. 27-46
|
| Subject: | Service development | service development process | service innovation | qualitative research | case study research | Norwegian Cosastal Voyage | Hurtigruten | Norwegen | Norway | Dienstleistungssektor | Service industry | Dienstleistungsinnovation | Service innovation | Dienstleistung | Services | Innovation | Qualitative Methode | Qualitative method |
| Extent: | Ill. graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010351678