Service development as practice : a rhetorical analysis of customer-related arguments in a service development project
Year of publication: |
2011
|
---|---|
Authors: | Koskull, Catharina von ; Fougère, Martin |
Published in: |
Scandinavian journal of management. - Amsterdam [u.a.] : Elsevier, ISSN 0956-5221, ZDB-ID 723269-X. - Vol. 27.2011, 2, p. 205-220
|
Subject: | Beziehungsmarketing | Relationship marketing | Ethnologie | Ethnology | Dienstleistung | Services | Produktentwicklung | New product development | Befragung | Interview | 2005-2006 |
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