Service development in product-service systems : a maturity model

Mario Rapaccini, Nicola Saccani, Giuditta Pezzotta, Thomas Burger and Walter Ganz

Year of publication:	2013
Authors:	Rapaccini, Mario ; Saccani, Nicola ; Pezzotta, Giuditta ; Burger, Thomas ; Ganz, Walter
Published in:	The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 33.2013, 3/4, p. 300-319
Subject:	Dienstleistungsqualität \| Service quality \| Produktentwicklung \| New product development \| Unternehmenserfolg \| Firm performance \| Konferenz \| Conference

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