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Integrated business process and service management
Gulledge, Thomas R., (2010)
BPM meets SOA
Cummins, Fred A., (2010)
Management of process excellence
Kirchmer, Mathias, (2010)
A consolidated approach for service analysis
Kohlborn, Thomas, (2008)
Service delivery in one-stop government portals : observations based on a market research study in Queensland
Peters, Christoph, (2011)
Service aggregators in business networks
Kohlborn, Thomas, (2009)