Service encounters : the missing link between service quality perceptions and satisfaction
Srinivas Durvasula; Steven Lysonski; Subhash C. Mehta
| Year of publication: |
2005
|
|---|---|
| Authors: | Durvasula, Srinivas ; Lysonski, Steven ; Mehta, Subhash C. |
| Published in: |
The journal of applied business research. - Littleton, Colo. : CIBER Research Inst., ISSN 0892-7626, ZDB-ID 1107555-7. - Vol. 21.2005, 3, p. 15-26
|
| Subject: | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
| Extent: | graph. Darst |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003101928