Service experience and service design: concepts and application in tourism SMEs
| Year of publication: |
2009
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|---|---|
| Authors: | Zehrer, Anita |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 19.2009, 3, p. 332-349
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