Service failure and problems : internal marketing solutions for facing the future
Year of publication: |
January 2018
|
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Authors: | Paul, Justin ; Sahadev, Sunil |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 40.2018, p. 304-311
|
Subject: | Service profit chain framework | Relational Third Place theory | Service failure | Internal marketing | USA | United States | Dienstleistungssektor | Service industry | Dienstleistungshandel | Trade in services | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management |
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