Service failure handling and resilience amongst airlines in Nigeria
Year of publication: |
2021
|
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Authors: | Awa, Hart Okorie ; Nwobu, Chigbo A. ; Igwe, Sunny R. |
Published in: |
Cogent business & management. - London : Taylor & Francis, ISSN 2331-1975, ZDB-ID 2837523-3. - Vol. 8.2021, 1, Art.-No. 1892924, p. 1-22
|
Subject: | service failure | complaint handling | resilience | post-recovery satisfaction | Nigeria | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Fluggesellschaft | Airline | Coping-Strategie | Coping strategy | Kundenservice | Customer service |
Type of publication: | Article |
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Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Other identifiers: | 10.1080/23311975.2021.1892924 [DOI] hdl:10419/270237 [Handle] |
Source: | ECONIS - Online Catalogue of the ZBW |
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