Service failure recovery and prevention : managing stockouts in distribution channels
Yan Dong; Kefeng Xu; Tony Haitao Cui; Yuliang Yao
| Year of publication: |
2015
|
|---|---|
| Authors: | Yan, Dong ; Xu, Kefeng ; Cui, Tony Haitao ; Yao, Yuliang |
| Published in: |
Marketing science. - Catonsville, MD : INFORMS, ISSN 0732-2399, ZDB-ID 883054-X. - Vol. 34.2015, 5, p. 689-701
|
| Subject: | service failure prevention and recovery | stockouts | distribution channel governance | Vertriebsweg | Distribution channel | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011372801