Service level agreements : ready-rate analysis with lump-sum and linear penalty structures
O. Alamri, B. Abbasi, J.P. Minas & P. Zeephongsekul
| Year of publication: |
2018
|
|---|---|
| Authors: | Alamri, O. ; Abbasi, B. ; Minas, J. P. ; Zeephongsekul, Panlop |
| Published in: |
Journal of the Operational Research Society. - London : Taylor and Francis, ISSN 1476-9360, ZDB-ID 2007775-0. - Vol. 69.2018, 1, p. 142-155
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| Subject: | Service level agreements | ready rate | performance-based contracts | penalty clauses | Dienstleistungsqualität | Service quality | Vertrag | Contract | Strafe | Punishment | Vertragstheorie | Contract theory |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1057/s41274-017-0194-7 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012224394