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The knowledge based information economy
Eliasson, Gunnar, (1990)
Croissance, emploi et productivité dans le secteur tertiaire : controverses théoriques et réalités suisses
Harvey, Mara C., (1999)
New methods of competing in the global marketplace : critical success factors from service and manufacturing
Crandall, Richard E., (2008)
For successful risk management, think M-o-R
(2007)
Managing successful programmes
Service strategy : ITIL