Service Performance Analysis and Improvement for a Ticket Queue with Balking Customers
| Year of publication: |
2007
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|---|---|
| Authors: | Xu, Susan H. ; Gao, Long ; Ou, Jihong |
| Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Hanover, Md : INFORMS, ISSN 0025-1909, ZDB-ID 2063451. - Vol. 53.2007, 6, p. 971-990
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